Q : Who can I ask for advice?

A : You can always contact our cool team!

Support Number: +603-3162 6320
Whatsapp: +6016-210 4287
Email: [email protected]


Q : How to reduce the appearance of acne scars?

A : For scars, apply Vitamin E Cream 1,000I.U as moisturiser and Vitamin E Oil 15,000I.U on the scars at night. 


Q : Daily basic skincare routine steps:

A : Daily skincare routine is:
1. Cleanser
2. Toner
3. Moisturiser
4. Sunscreen (day only)

Additional products such as anti-blemish and eye treatment can be applied after applying Toner and pre-moisturiser except for facial oil, mask and exfoliators. Facial Oil should be used after moisturiser as a treatment. Use mask and exfoliator at least once a week after cleanser.


Q : How to reduce the appearance of pigmentation

A : Advisable to apply sunscreen especially during the day time. Sunscreen protects your skin from UVA and UVB that can cause pigmentation. Additionally, you should still apply your normal skincare routine before applying sunscreen to help improve your skin condition. 

The combination of sunscreen and Luminous Pearl Dark Spot Corrector will help to lighten your pigmentation and improve the overall appearance of your skin.


Q : How to treat dull skin?

A : You can go for:
Option A : Your daily skincare routine + Vitamin E Facial Scrub + BB Cream
Option B : Your daily skincare routine + Vitamin E Magic Exfoliating Gel + BB Cream


Q : How do I treat fungal acne?

A : To treat fungal acne, you need a doctor's consultation. Applying Toner will generally cleanse your skin better.


Q : How do I treat boxcar and ice pick scars?

A : Boxcar scars and ice pick scars are a type of acne scar. Boxcar scars look like a round or oval depression or crater in your skin while ice pick scars are more severe due to their depth and narrow impressions. 

It is advisable to meet a dermatologist for microdermabrasion or more in details consultation.


Q : Any negative effect of using Cosmoderm with other brand?

A : The effectiveness of a product might lessen if you mix them with other brands. It is to ensure each of the product suits your skin.


Q : Can pregnant women use any of Cosmoderm skincare range?

A : All Cosmoderm products can be used by pregnant women. Nevertheless, we advise you to get an additional consultation from a certified Doctor/ Dermatologist.


Q : How can I tighten my pores?

A : Apply your daily skincare routine. For oily skin use Tea Tree Oil Purifying Mask and Vitamin E Facial Scrub. For dry skin use Vitamin E Moisturising Mask and Vitamin E Magic Exfoliating Gel.


Q : How to treat sunburn?

A : Sunburn can be treated by applying Vitamin E Cream 3000I.U or Perfect Balanced Sun Milk SPF25PA++ as a moisturiser.


Q : Is sunscreen important?

A : It's important to apply sunscreen or foundation that contains SPF35PA+++ and above to give full protection on your skin against UVA and UVB. Moisturiser alone is not enough if it does not contain SPF.


Q : Where to buy Cosmoderm products?

A : You can get our products at Watsons, Guardian or independent pharmacies.

We are also available through our website ( or via Shopee at Cosmoderm Official Store


Q : I have used products that is not suitable for my skin. What should I do?

A : It's advisable to let your skin rest for at least 3 days. Your skincare routine shall be as compact and simple. You can start with Gentle Cleansing Milk to your skin. Afterwards, you may also apply Tea Tree Oil Purifying Mask on your face and leave it to dry for 20 minutes. Rinse your face with clean water and put on Tea Tree Oil Anti Blemish Gentle on the pimples to help reduce the acne. Apply this routine for 2-4 weeks. Until your skin heals completely, apply less makeup. 

After the breakout has calmed down, proceed with a skincare routine that is based on your skin type. Do not forget to do a patch test before trying out new products.



Q : Who is suitable for Cosmoderm Tea Tree Oil Series?

A : Cosmoderm's Tea Tree Oil Series has a unique formulation that balances the healing properties of both Tea Tree Oil and Vitamin E. It is effective against acne, body odour, sunburn and many more at the same time remaining gentle for the skin. Specially formulated for teens and adults with oily, acne-prone skin.


Q : Why does my skin becomes dry after using Tea Tree Oil Anti Blemish?

A : Tea Tree Oil Anti Blemish treats acne by drying them up. Tea Tree Oil Anti Blemish is meant to be applied only on area that is affected by acne, and not the entire face. Apply Tea Tree oil Anti Blemish sparingly if the itchiness continues.


Q : After I applied Tea Tree Oil Anti Blemish X-Press, my skin seems flaky. Why?

A : Tea Tree Oil Anti Blemish X-Press treats acne by drying up and shrink the acne. Stop treatment once your acne reduces and apply sparingly if your skin continues to be flaky. If you are not comfortable with Tea Tree Oil Anti Blemish X-Press, we recommend a change to Tea Tree Oil Anti Blemish Gentle, which is much more gentler on the skin.

Q : How to apply Tea Tree Oil Anti Blemish?

A : After using the toner, apply Tea Tree Oil Anti Blemish only on the acne. Leave it for 1-2 minutes and let it absorb into your skin. After that, apply moisturiser as usual.


Q : How to apply Tea Tree Oil Purifying Mask?

A : After using the cleanser, apply Tea Tree Oil Purifying Mask on damp skin. Leave it to dry for 20 minutes, then rinse with water.


Q : I am currently using Tea Tree Oil. Is it okay to treat acne scars at the same time?

A : It is advisable to treat acne first with Tea Tree Oil Anti Blemish. After the acne reduces, you can apply Vitamin E Cream 1,000 I.U as moisturiser and apply Vitamin E Oil 15,000I.U as a treatment. Apply 1-2 drops of Vitamin E Oil and apply only on the scars.



Q : Who is suitable for Cosmoderm Vitamin E Series?

A : The powerful combination of Vitamin E and Rosehip Oil in Cosmoderm's Vitamin E series helps to effectively fade scars and pigmentation, even out skin tone, neutralise free radicals and renew skin cells for healthy and flawless skin. Four different concentrations of cream, and oil are made for a customisable solution according to skin type. It is suitable for teens to adults with normal, dry or combination skin and also very effective in dry, hot or cold climates.


Q : Can I apply Vitamin E Facial Scrub every day?

A : It is advisable to only use Vitamin E Facial Scrub 1-2 times a week. It's not recommended to exfoliate your skin everyday.


Q : Is Vitamin E Oil a serum?

A : No, it is not. Vitamin E Oil is a facial oil for your skin that helps fade scars and moisturises your face and body. Vitamin E Oil can also be used on the tips of your hair to reduce split ends.


Q : For oily skin type is it okay to use Vitamin E Oil?

A : It is not advisable to apply Vitamin E Oil on oily skin as it will make your skin even more oily which can cause acne. For oily skin, we advise applying Vitamin E Oil 15,000I.U at a thin layer and specifically only on the scars.



Q : Whose skin type is suitable for Cosmoderm Perfect Balanced Series?

A : Perfect Balanced series is suitable for all skin types even sensitive skin


Q : What is the function of ,2,3 and 4 on the products?

A : It is recommended steps of Perfect Balanced skincare routine for you:
1. Perfect Balanced Foaming Cleanser
2. Perfect Balanced Toning Lotion
3. Perfect Balanced Soothing WOW Cream
4. Perfect Balanced Sun Milk SPF25PA++


Q : Can I apply only 1 cream at 1 time?

A : Yes, you can apply Step 1, Step 2 and Step 4 during daytime routine. Whilst Step 1, Step 2 and Step 3 during night time routine.


Q : Can I mix Perfect Balanced series with other Cosmoderm products?

A : Yes, ingredients used in Cosmoderm products are a high grade ingredients and suitable for all types of skin including sensitive skin. If your skin types is oily, acne-prone skin, we recommend you to apply only on the pimple or acne after applying Perfect Balanced Toning Lotion.


Q : Can Perfect Balanced series reduce the appearance of acne scars?

A : With consistency, Perfect Balanced Soothing WOW Cream that contains 30,000PPM Prebiotic and Calamine with Triple Boost Moisture Complex as the featured ingredient able to reduce the appearance of acne scars.


Q : Do Perfect Balanced Soothing WOW Cream and Perfect Balanced Sun Milk with oily type skin?

A : Yes, Cosmoderm Perfect Balanced series suits all types of skin including sensitive skin. Using Perfect Balanced Soothing WOW Cream and Perfect Balanced Sun Milk together may be overwhelming to some skin. If you feel that application of both causes your face to be too oily, we recommend you for only use pea sized amount of both. Or you can also apply Perfect Balanced Soothing WOW Cream during the night and Perfect Balanced Sun Milk SPF25PA++ during the day.


Q :I have acne and my skin is sensitive. What would you recommend?

A : You can apply Cosmoderm Perfect Balanced range as part of your basic skincare routine. To treat acne, you can apply Tea Tree Oil Anti-Blemish X-Press only on the acne as it helps to reduce and shrink acne.


Q : What is the difference between Calamine that are used inside Perfect Balanced products and Calamine prescribed by the doctor during chicken pox?

A : Calamine used inside Perfect Balanced are cosmetic grade Calamine that has a higher grade and wrapped with silicone. This is to make sure your skin maintains soft, smooth and healthy after every use. 


Q : Which one is better to reduce post-acne scars? Vitamin E Series or Perfect Balanced series?

A : To reduce post-acne scars, you can apply Perfect Balanced WOW Cream. For faster results, you can also mixed Perfect Balanced WOW Cream with Vitamin E Oil 15,000I.U as oil treatment for scars. If you have reddish post-acne scar we recommend applying Perfect Balanced WOW Cream. If you do not have reddish post acne-scar, Perfect Balanced WOW Cream mixed with Vitamin E Oil 15,000I.U will give a faster result.


Q : Who is suitable for Cosmoderm Niacinamide + Salicylic Acid?

A : Suitable for oily and visible pores skin type

Niacinamide works best to soothe and lighten skin, visibly minimise pores, improve uneven skin tone, fades dark spots and acne spots while tackling hyperpigmentation to achieve a more flawless luminous complexion. And Salicylic Acid helps to dealing with acne, clogged pores,
blackheads, whiteheads or bumpy skin. It gently exfoliates which results in youthful glowing skin.



Q : What is feminine hygiene wash and who should use this?

A : The Feminine Series is formulated to help women of all ages maintain healthy intimate hygiene with the benefits of traditional, natural plant-based extracts such as Chamomile and Oak Gall. It also helps to reduce irritation, lightens and soothes the skin, prevents excessive discharge and thereby enhancing confidence. This series is suitable and safe for women, teenagers and pregnant women including after childbirth and after menopause.


Q : What is the pH for Cosmoderm Feminine Hygiene Wash?

A : Both Cosmoderm Manjakani Feminine Hygiene Wash and Cosmoderm Soothing Feminine Hygiene Wash have a pH level of 5.5.


Q : How to use Feminine Hygiene Wash Series?

A : Apply on the external intimate area during the shower, and rinse off thoroughly.


Q : Should I buy Manjakani Feminine Hygiene Wash or Soothing Feminine Hygiene Wash?

A : Manjakani Feminine Hygiene Wash suits more with adult women while Soothing Feminine Hygiene Wash suits with teenage girls.



Q : How to apply Eye Treatment Gel?

A : Apply twice a day, morning and evening onto thoroughly cleansed skin. Apply lightly on the eyelids and eye contour area with gentle tapping motions, moving from the inner towards the outer edge of the eye area.     


Q : When should I apply Eye Treatment Gel?

A : You can apply it after using toner and apply only on the eye contour area. Leave it to dry and proceed with your regular skincare routine.